Customer Service in Commercial Real Estate

Let's chat about Customer Service. We are constantly dealing with people that work in "the customer service department". They fix our phone and tv problems. They send us to the correct billing department or tech personel. Hmmm....but when you are in the market for commercial real estate, typically it's you and your commercial real estate agent.

Your real estate agent should be excellent in customer service. I've noticed this is an expectation of most business owners. Many real estate agents are about the deal; they get very frustrated when their options are not well received. Their typical response is "has this deal gone bye-bye"; rather than taking a step back and responding in a manner that suggests "how can I help you".

Loyalty with customers is something to be garnered over time, not instantly. Good customer service skills will build the foundation for loyalty. I'm interested in learning about your experience. Take our poll...